Massage Policy and Code of Ethics

 

*By scheduling an appointment, you both acknowledge and agree to these policies, including our 24 hour change/cancellation policy.*

Appointments:

Although walk-ins are welcome, it best if you call in advance to make an appointment. All locations and number to schedule available here.

Gift Certificates are available and may be purchased any time. You may not combine coupons/discounts with pre-paid packages or gift certificates.

Payment:

Payment in full is due at the time of service and is payable by cash or credit card.

Prices are subject to change without notice.

Statement of Policy:

As Licensed Massage Therapists (LMTs) and Bodyworkers, we follow the Code of Ethics for Massage Therapists set forth by the American Massage Therapy Association (AMTA). All information you provide, both written and verbally, will remain completely confidential as allowed by the law. We will treat you fairly and ethically, and will establish an atmosphere of trust and decency during each session. We ask the same in return from you.

As CMTs/LMTs, our goal is to assist you in meeting your goals of relaxation, stress reduction, pain management, body awareness, and integration of mind, body, & spirit. The primary modalities (types) of massage we use are Tui Na, Reflexology, Deep Tissue Therapy, and Neuromuscular Therapy. If there is something that makes you uncomfortable in any way, please speak up and communicate this to your therapist.

Depending on the type of massage you are getting, there may be times when you will have to fully or partially undress. If you are not comfortable undressing and prefer to leave certain garments on, we will have to work around your clothes and at times move or adjust them. If you have any concerns about this please let your massage therapist know.
Our massage services are strictly non-sexual.

It is important to understand that we neither diagnose nor “treat” clients. We are neither trained in nor practice, Physical Therapy, Chiropractics, Osteopathy, Psychotherapy, or medical sciences. If appropriate, we will make referrals when we feel you may benefit from a particular expertise.

We reserve the right to refuse or discontinue service at any time, for any reason, in an effort to ensure the safety of our clients and ourselves. Full payment will still be collected.

Referrals:

There may be situations when we believe it is in your best interest to consult a physician, or other health care professional, before receiving massage. In such a case, we will explain the situation and why we believe the consultation is necessary. At other times, we may complete a massage session and recommend you consult with a health care professional afterwards.

Rescheduling and Cancellation of Appointments:

We both understand and respect the hectic schedules of our clients. We are happy to try to accommodate and move appointments when given sufficient notice. Please understand that our hours are limited, and we are often booked in advance. There is no charge for cancellations received at least 24 hours in advance. If you must cancel with less than 24 hours notice, you will be charged for the full session. If you have a prepaid package, you may be charged one of the prepaid massages. “No shows” will be charged the full amount for the missed appointment.

Illness:

If you are feeling ill or think you may be “coming down with something,” please call before your scheduled appointment. It is in the best interest of both the client and therapist to reschedule appointments if this is the case. Likewise, please understand if we call you to reschedule if one of our therapists is feeling ill. This will help to keep us all healthy!

Late and Early Appointments:

In general, your massage appointment begins at your scheduled appointment time. If you are running late, kindly take a moment to call. It is important to us to respect the appointment time of all clients, yourself included. If you are late, we may have to cut your appointment short but will still expect payment for the full scheduled session. If you are more than 15 minutes late without contacting us, you will be considered a “no show.”

Your Massage Experience:

Your massage therapy session should be a comfortable, relaxing, safe experience. The stated policies and procedures are merely a means to that end. They are written to encourage understanding of massage therapy and to meld the expectations of both client and massage therapist. If you have any questions or comments regarding the policies, please bring them to our attention so we may discuss them.

If you have any other questions or comments about massage therapy, or the massage therapy experience, please feel free to ask. Educating clients is an important part of our job.

Most importantly, enjoy your massage!

Still have questions? Write us at info@pengsspa.com.